This is how PA's who require Lone worker monitoring book their support
How we support lone working and what to do
There are times when PAs may need to visit a customer alone for the first time or are required to travel to a remote area. We offer a Lone Worker monitoring option where PAs can telephone our main board upon arrival at a customer's address and register when the PA should ‘check back in’ with us to monitor the lone worker safety. Please note we monitor the worker not the job role.
If the PA does not check in on time, then the PA is telephoned after ten minutes and again five minutes later. After 15 minutes of there being no response then an alert is raised.
This service is free to members for up to four visits a month
The lone worker Network Member sets up alerts with us to contact a named person or the local police. An alert is not raised until after 15 minutes to give a PA time to find or charge a phone if their phone has lost power. However, this is open to variation on specific requests. This is a necessary but expensive option to provide, and PAs are encouraged to use it only where you have a specific concern. PAs may use it four times a month but after that there will be a per visit charge.
To use the service fill in the contact form below.
It is necessary to submit a new form for each lone worker monitoring visit so that we can guarantee there is a double check of the PA requirements, contact numbers and times for that days request is completely accurate as it involves the PAs safety. The form is then held on file for the day in case of an emergency.
